The Hello Co.

About The Hello Co.

The Hello Co. is an Australian-owned and operated language services provider helping organisations and communities communicate with confidence across more than 315 languages. With more than 40 years of combined industry experience, we provide telephone, video and onsite interpreting, translation and multilingual digital support across Australia and New Zealand. We support organisations across energy, telecommunications, healthcare, government, insurance and human services, while also assisting individuals with translation and interpreting for migration, education, healthcare, legal matters and everyday community needs. Through this work, we help improve accessibility for culturally and linguistically diverse, First Nations and vulnerable communities.

LSP Information

1300 385 828 (AUS); 0800 448 935 (NZ)

hello@thehelloco.com.au

https://www.thehelloco.com.au

Certifications and memberships:

ISO 9001:2015 – Quality Management Systems (Certified)

ISO 18841:2018 – Interpreting Services: General Requirements and Recommendations (Internally verified and audited)

ISO 13611:2024 – Interpreting Services: Community Interpreting — Requirements and Recommendations (Internally verified and audited)

ISO 21998:2020 – Interpreting Services: Healthcare Interpreting — Requirements and Recommendations (Internally verified and audited)

ISO 17100:2015 – Translation Services — Requirements for Translation Services (Internally verified and audited)

ISO/IEC 27001:2022 – Information Security, Cybersecurity and Privacy Protection: Information Security Management Systems (ISMS) — Requirements (Internally verified and audited)

ISO/IEC 27701 – Privacy Information Management (PIMS) (Internally verified and audited)

Locations

National - Australia wide New Zealand

Services

Audio description & transcription Face-to-face interpreting Localisation (cultural adaptation) Machine translation post-editing (MTPE) Official document translation Phone interpreting Sight translation Sub-titling Transcreation or copywriting Translation Translation proof-reading & editing Video interpreting

Domains

Aged care Arts, entertainment & music Business Community Consumer affairs Education Employment Environment Finance & banking Government Health (general) Health (specialised) Housing & real estate Immigration Insurance Legal, court and tribunals (general) Legal, court and tribunals (specialised) Marketing Media Mental health Mining & resources Police Research Social services & welfare Sports & entertainment Tourism

Languages offered

Contact LSP for full list of languages

Featured resources

Choosing an individual or language service provider

When you need translation or interpreting services, you can choose between an individual translator or interpreter and a language service provider (LSP).

How to prepare your document for translation

Preparing your document properly before translation helps translators work more efficiently and ensures you get an accurate, high-quality translation.

Quality assurance: How to review and verify translations

When you are responsible for reviewing translations in languages you don't speak, it can feel impossible. Fortunately, there are practical quality assurance steps you can take to ensure your translated content is accurate, professional and fit for purpose.