Resources and downloads
Working with medical interpreters: A guide for healthcare providers
Effective communication is fundamental to delivering quality healthcare. For patients with limited English proficiency or those who are deaf, professional interpreters play a vital role in ensuring accurate, respectful and safe exchanges between clinicians and patients.
Quality assurance: How to review and verify translations
When you are responsible for reviewing translations in languages you don't speak, it can feel impossible. Fortunately, there are practical quality assurance steps you can take to ensure your translated content is accurate, professional and fit for purpose.
FAQs
It depends on your needs. Read our article “Choosing an individual or language service provider” for more guidance.
Many translators and interpreters work remotely, which means they can help you by telephone or video call. You can search for a translator or interpreter in any location.
For some appointments, you might want the interpreter to be with you in person. Whether you need someone face-to-face depends on your situation, the type of service, and lead time. You can filter practitioners in the NAATI online directory by location to find those near you.
If no NAATI-certified practitioner is available, there may be other options depending on the language and situation.
Read our article “What to do when there are no NAATI-certified interpreters or translators available” for practical guidance and next steps.
